Day: August 30, 2011

Why Comcast Sucks

We’ve been Comcast customers for over 10 years (Technically, we’ve been customers before that as we were AT&T @Home customers that was acquired by Comcast). We recently moved and got Comcast at the new house. Because of Comcast’s “internal systems”, as their customer service people refer to it, this requires that they close the old account and open a new account. To Comcast, I’m both a new customer, who they like, and an ex-customer, who they don’t like. Because they’ve separated the accounts, they don’t realize that those two customers are really the same person. This exposes Comcast’s sucky-ness in three ways…

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