Day: July 23, 2008

More Tour de France

I must have misheard Phil Liggett yesterday because today’s stage is much harder: three HC climbs including Col du Galibier, 131 miles and a finish on the famous L’Alpe d’Huez.

The best-placed American is Vandevelde but he lost time yesterday and is 3:15 back. Unless he does well today, I think Schleck, Sastre or Cadel Evans will be the winner in Paris. Schleck’s got the strongest team so it’ll be hard to beat him today.

photophoto

Sastre attacked on Alpe d’Huez. Helped by his teammates, the Schleck brothers, he beat the other contenders by over 2 minutes. It looks like it’ll come down to Saturday’s time trial between him and Cadel Evans. Vandevelde didn’t do anything to help his cause.

Apple's MobileMe outage

Last Friday morning, my .Mac (now renamed “MobileMe”) email went offline. Long story short, it’s still out and Apple has no estimate on when it’ll be fixed. Fortunately, most of my email is on my Gmail account, but lots of people use .Mac mail as their only email account. Why not? It costs $99/year, it should be more reliable than the free email services. But it’s not.

I know how hard it is to keep an online service up for a long time and how hard it is when things go awry and you’re hurrying to fix it. But Apple has really fallen down on the customer service and PR. Apple has always had top-notch customer service, but this debacle is a lesson in how not to do customer service.

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