After we realized that Netflix sent us the wrong DVD, I went to their web site and reported it (they have a way to do that) and I even checked the box on the white sleeve that says that the wrong DVD was sent and mailed it back.
Then I get an email message from them telling me that I mistakenly sent them the wrong DVD in the sleeve! I did both things they ask us to do, and they still get it wrong. There’s no way to telephone them, so I submitted a customer service form on their site explaining it. I then get another email today telling me that they understand what happened and that I should send the movie back as soon as possible. I don’t know how to explain something so simple to them.
I also find it odd that they don’t even bother to make it up to me. Sending me the wrong DVD is their fault. You’d think they’d credit my account 50ยข or do something nice since they screwed up. And they don’t even add the movie I missed automatically to my queue, so when I sent the DVD back, I’d get the right movie again. Nope, I have to add it myself and the next 3 movies on my queue were immediately sent out instead of the one that I actually had higher in my queue.
